Article ID : 00260059 / Last Modified : 12/27/2023Print

Can't complete a Bluetooth pairing

    Try the following troubleshooting steps:

    1. Make sure that you follow these instructions before attempting to pair a device:
      • Bring the headphones and the smartphone within 1 meter (3.3 feet) of each other.
      • Remove (forget) the Bluetooth® pairings for devices other than the one to which you want to connect. For details, refer to the How to delete the Bluetooth information from a device article.
      • For iOS® 11: If the app frequently asks Turn Bluetooth on?, try the following from the Control Center:
        • Turn off Airplane mode.
        • Turn the Bluetooth settings OFF, then back ON again.
      • For iOS 13 or later: In the Settings menu, select Music Center and/or Headphones app, and allow access to the Bluetooth.
        Note: For iOS 14 or later, you should also turn on the Local Network for Music Center. The image below is an example of the Music Center settings.

        image of the Music Center settings
    2. Follow these steps to pair the headphones and the smartphone:
      1. On the smartphone, turn on the Bluetooth function.
      2. For Truly Wireless headphones, remove the earbuds from the charging case.
      3. Enter the headphones to pairing mode:
        • For Truly Wireless headphones: Hold your fingers to the touch sensor buttons until the headphones indicators flash. When the headphones enter pairing mode, the headphones indicator lights will repeatedly flash blue, or blue and red.
          Note: For WF-SP700N or WF-SP900, press the button on the Left side for about 7 seconds.
        • For Headband or In-Ear headphones: Press and hold the Power button until the headphones indicators flash. When the headphones enter pairing mode, the headphones indicator lights will flash blue twice, or blue and red.
      4. When the headphones' name appears in the Bluetooth settings on the smartphone, select the headphones' name, then the pairing is complete.