Unable to establish the S-AIR wireless connection (pairing) on the Blu-ray Disc system.
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Follow this procedure to troubleshoot why the wireless connection is not being established:
IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.
NOTE: Because each of these steps represents a possible solution to this issue, check the wireless connection after completing each step.
- On the wireless amplifier, set the S-AIR® Channel to A.
NOTE: If the red S-AIR indicator light on the back of the unit is lit, change the S-AIR ID switch to a different channel. Then, set the switch back to A and the red light should go off.
- Verify that the surround selector on the back of the unit is set to surround, not surround back.
- Perform a full reset on the Blu-ray Disc® system.
IMPORTANT: After you click on RESETTING under the SETUP menu, scroll down and select the ALL SETTINGS option.
- Turn off both systems.
- Pull out both S-AIR transceiver cards and then push them firmly back in place until you hear a click.
- Turn on both of the units.
- On the Blu-ray Disc system, proceed through the EASY SETUP menu: however, skip the auto-calibration.
- Start playback on the movie contents (not the previews) of a Blu-ray disc or other HD content.
NOTES:
- The units should now be paired and the green light on the surround amplifier lit solid.
- If the green light is not solid and the units are not paired, continue with the next step.
- On the Blu-ray Disc system, unplug the HDMI® cable from the HDMI port and then wait several seconds to determine if the units will pair.
NOTES:
- If the units pair (the green light on the surround amplifier should be solid), the HDMI cable may be the issue. Replace the HDMI cable with a different brand and/or size HDMI cable and then check to verify the wireless connection is still working. If no cable is available, contact the Sony® Customer Support at (239) 768-7547 to speak with a customer service representative.
- If the pairing was not successful, reconnect the HDMI cable and continue with the next step.
- On the wireless amplifier, follow these steps to change the S-AIR Channel to B:
- On the main unit, access SYSTEM SETTINGS from within the SETUP menu and change the S-AIR ID switch to B.
- Set the S-AIR ID switch on the surround amplifier to B.
- The units should now be paired and the green light on the surround amplifier lit solid.
- If the green light is not solid and the units are not paired, continue with the next step.
- Again, unplug the HDMI cable from the HDMI port on the Blu-ray Disc system and then wait several seconds to determine if the units will pair.
NOTES:
- If the units pair (the green light on the surround amplifier should be solid), the HDMI cable may be the issue. Replace the HDMI cable with a different brand and/or size HDMI cable and then check to verify the wireless connection is still working. If no cable is available, contact the Sony Customer Support at (239) 768-7547 to speak with a customer service representative.
- If the pairing was not successful, reconnect the HDMI cable and continue with the next step.
- On the wireless amplifier, follow these steps to change the S-AIR Channel to C:
- On the main unit, access SYSTEM SETTINGS from within the SETUP menu and change the S-AIR ID switch to C.
- Set the S-AIR ID switch on the surround amplifier to C.
- The units should now be paired and the green light on the surround amplifier lit solid.
- If the green light is not solid and the units are not paired, continue with the next step.
- Once more, unplug the HDMI cable from the HDMI port and then wait several seconds to determine if the units will pair.
NOTES:
- If the units pair (the green light on the surround amplifier should be solid), the HDMI cable may be the issue. Replace the HDMI cable with a different brand and/or size HDMI cable and then check to verify the wireless connection is still working. If no cable is available, contact the Sony Customer Support at (239) 768-7547 to speak with a customer service representative.
- If the pairing was not successful, reconnect the HDMI cable and continue with the next step.
- Follow these steps to complete the one-to-one pairing procedure:
- On the main unit, within the SETUP menu, access SYSTEM SETTINGS, then select S-AIR Pairing.
- On the back of the surround amplifier, press the black PAIRING button using a sharp-pointed instrument, such as a paper clip or pen tip.
- Once the pairing is established, both the red light on the back of the unit and the green light on the front of the unit will be solid.
- Both units should now be paired and sound should be heard from the rear speakers.
NOTE: Certain HDMI cables may prevent pairing or may cause poor S-AIR reception when connected. If this happens, try connecting a couple of different brands and/or sizes of the HDMI cables to see which ones will work with your system setup.