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Sony SupportBlu-ray Disc Players-Recorders

BDP-BX120

Blu-ray Disc™ Player with Streaming / Included components may vary by country or region of purchase: RMT-B126A

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    DownloadsManuals & WarrantyQuestions & Answers
    Product Alerts

    Popular Topics

    Setup and Troubleshoot Video Streaming Services
    Unable to play a Blu-ray Disc movie.
    The Blu-ray Disc player tray won't open or eject the disc
    Internet Connection Drops Out or Loses Connection
    The Remote Control Doesn't Work
    Blu-ray Internet, Network and Wi-Fi FAQ
    Blu-ray Disc Software/Firmware Update FAQ
    Disc Playback & Compatibility FAQ

    Product Alerts

    • PlayStation Video service ending on Blu-ray Disc players and smart TVs
    • Notice of Limited Warranty Updates for Sony Electronics Inc. and Sony of Canada Ltd.
    • Termination of the Facebook App on Sony Blu-ray Disc Players and Home Theater Systems
    • vTuner Network Service Terminated

    Downloads

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    Manuals & Warranty

    • English
    • French
    File Size
    Release Date
    • [PDF]Warranty(317.6 KB)Release Date: 04/01/2015
      317.6 KB
      04/01/2015
    • [PDF]Operating Instructions(2.77 MB)Release Date: 08/26/2018
      2.77 MB
      08/26/2018

    Purchase Printed Manuals

    If you prefer a paper hard copy of a manual listed on this page, you can purchase it from the True Manuals web site.

    Questions & Answers

    • My Blu-ray Disc player reboots when I launch the Prime Video app
    • My Blu-ray Player Stops Responding and Can't Play a Disc
    • Unable to Locate the Wireless Setting on the Blu-ray Disc Player.
    • The Facebook icon on my player is missing.
    • Steps to perform Factory Reset on a Blu-ray Disc Player or Network Media Player
    • The Blu-ray Disc Player Stops Responding or Freezes and Error 8003 Appears
    • Unable to play a Blu-ray Disc movie.
    • The Blu-ray Disc player tray won't open or eject the disc
    • Internet streaming videos stop, pause, or buffer during playback.
    • Unable to Connect to Internet Streaming Services
    • Internet streaming videos stop, pause, or buffer during playback.
    • Unable to display subtitles when streaming videos via DLNA.
    • Error: Skip limit reached. appears when listening to Internet radio music services.
    • Black bars are displayed on the top and bottom of the TV screen or the picture appears cut off.
    • The picture is interrupted at the beginning of a DVD or Blu-ray disc playback.
    • The picture skips or freezes when playing a Blu-ray Disc movie.
    • The sound does not match the picture on the screen.
    • No Sound When a Blu-ray Disc Player Is Connected to the TV
    • How to hear sound from a disc player, cable set-top box or satellite receiver through the speakers of the audio system.
    • Poor picture or sound quality when viewing Internet content.
    • Product Repair

      Repair information and service assistance

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