The video device displays an error code that begins with C or E and won't play a disc

The disc may be incompatible.

• Check the instruction manual of the player to confirm if the player supports the disc type for playback. Manuals are posted on your model support page.

The disc may be dirty, scratched, or incorrectly inserted preventing the laser from reading the disc.

• Clean the disc and make sure to insert the disc properly.

The issue is with the rotor table such as a fallen disc.

• Make sure to remove any obstruction. If the error continues, perform a system reset.

An internal problem occurred with the device.

• Service is required.  Go to Product Repair. 

May occur if a disc isn't properly inserted or if there's a problem with the media being used causing the disc to be stuck.

• Perform a system reset and then eject the disc.

Stuck disc or issue with the transport mechanism.

• Perform a system reset and then eject the disc.

1. Turn off the unit.
2. Unplug the power cord from the wall outlet and wait for three minutes.
3. Plug the power cord back into the wall outlet and turn the unit back on.