Article ID : 00030376 / Last Modified : 08/29/2019

No picture when I use an HDMI connection

    Make sure your TV has the recent system software installed.

    1. Check which input on the TV the source device is connected to.
    2. On the supplied TV remote control, press the INPUT button repeatedly until it displays the correct HDMI® input.
      • The location of the Input button on your remote and the Input labels on your TV screen may be different.

      Select TV Input

    3. Disconnect the HDMI cable and then reconnect it. A bad connection may occur temporarily and cause this issue.

    4. Check if the input of the audio system (such as amplifier or theater stand) corresponds with the video output device.
      • The image below suggests that the audio system that's connected between the TV and the video output device needs to be set to the appropriate input. This shows that the video output device is connected to the DVD input of the audio system.

      Video Output Connection

    5. Make sure the connected device is set to output through its HDMI connection and the video format being output is compatible with the TV.
      • The output signal set on your source device may be indicated on its display or in its menus.

        HDMI ouput on device display

      • Some devices may output a 1080/24p or 1080/30p video signal, but some TVs can only accept a 1080/60p video signal. Changing the video output format of the connected device may resolve the issue. Check the manual or contact the manufacturer for further information.
      • The A/V receiver may not up-convert a signal to HDMI if you connected an analog connection type (Coaxial, Composite A/V, Component A/V, or S-Video) on the output device and the audio system. Check the receiver manual for details about other connection options.
    6. If the device is connected to an A/V Receiver or other component before being connected to the TV, try connecting directly to an HDMI input of the TV. If this works, your receiver or other device may not be an HDMI repeater and might not pass the signal on to the TV.
      • An HDMI repeater receives an audio/video signal from one HDMI device and passes it through to another connected HDMI device. While your device is supported for use with HDMI repeaters, products from other manufacturers may not be supported.
    7. Power reset the TV and the connected device.

    8. Try using a different HDMI cable.
      • To view 1080p (50p/60p) quality picture on the TV from an external device, make sure to use a High Speed HDMI cable with the HDMI logo.
    9. If possible, try a different device that can output an HDMI video signal using the same connections.
    10. If there's still no picture, perform a factory reset.

    If the issue still occurs, repair may be required. Go to Product Repair.