Article ID : 00010172 / Last Modified : 07/23/2019

The function keys do not work.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If the function keys, such as the LCD brightness or volume control, do not work or the SmartWi™ Connection Utility does not detect that the physical wireless switch is turned on, install the following drivers and software in the specified order:


    • To make sure that your computer is as up-to-date as possible, download and install all available driver and software updates.
    • You also may use the VAIO® Recovery software to install the drivers and software. For information about using the VAIO Recovery software refer to the operating instructions supplied with the product.
    1. Video driver
    2. Audio driver
    3. Sony® Shared Library
    4. Sony Firmware Extension Parser driver
    5. Sony Notebook Utilities
    6. SmartWi Connection Utility

      NOTE: The SmartWi Connection Utility is not available for all models and is not required to resolve the issue of the function keys not working.