The camera battery doesn't charge when connected to a computer with a USB cable

Before you start

• Depending on the computer, USB charging may not be possible during sleep mode. Make sure to turn off your computer's sleep mode first.
• Using a USB hub isn't guaranteed to work. Connect the cable directly to the computer USB port.
• Use the USB cable supplied with your camera.
• If you are using a  Microsoft® Windows® 8.1 or Windows® 10 computer, installing additional drivers may be required before you can charge a device.
  • Can't charge my device from the USB port of my computer running Microsoft Windows 8.1 operating system.
  • Windows 10 compatibility information.

Check the connection

1. Turn on your computer.
   • If you're using a notebook computer, plug it into a power outlet using the AC adapter.
2. Turn off the camera and then connect the USB cable to the USB terminal.
   • The camera won't charge if it's turned on.
   • If your camera turns off automatically, wait for ten seconds before plugging it into the USB port.
3. Connect the other end of the cable to a USB port on the computer

   

4. Make sure the charging lamp lights up.

   

   • If the charging lamp turns off right after charging starts, the battery may already be full. Check the battery level of your camera.
5. If the camera doesn't charge, try using a different USB port or another computer.