If you are unable to send videos to your smartphone using the Send to Smartphone function of the Imaging Edge® Mobile (PlayMemories Mobile™ successor) app, check the file format of the video you are attempting to send.
The Send to Smartphone function may not work if the file format isn't correct or a certain setting isn't set correctly.
Check the following when you send videos through the Send to Smartphone feature:
- Make sure that the video you want to transfer is in the MP4 format.
- Make sure that the memory card containing the videos is inserted in the camera.
- Make sure that the Airplane Mode is set to Off. Check the specifications of your camera to see if it has this function.