Free repair for certain CEA-G series CFexpress Type A memory cards

Originally Posted: 06/26/2024

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Dear Valued Sony Customer,

There may be issues with certain CEA-G series memory cards, where the memory cards are not recognized, or the image does not save correctly in low-temperature conditions. The issue may occur around the lower limit of the recommended operating temperature range (14° Fahrenheit, -10° Celsius).

To address this issue, we will repair affected memory cards free of charge until June 29, 2029, subject to the terms and conditions of the memory card's original Limited Warranty.

Affected Models

Certain CEA-G80T, CEA-G160T, CEA-G320T, and CEA-G640T CFexpress Type A memory cards.

Note: Not all models are sold in all countries/regions.

Determine if you have an affected memory card

Check the lot number on the back of your memory card to determine if your memory card is affected.

Affected CEA-G80T memory cards

• Memory cards with 8-digit lot numbers from 22030050 to 23050157
  Except for the following lot numbers:
  • 22030077
  • 22030094
  • 22040022
  • 22050028
  • 22050067
  • 22070075
  • 22110010
  • 22110015
  • 22110029
  • 22110037
  • 22110103
• Memory cards with 9-digit lot numbers from 220300500 to 230501570.

Affected CEA-G160T memory cards

• Products with 8-digit lot numbers from 22030127 to 24029999
  Except for the following lot numbers:
  • 22040025
  • 22040068
  • 22050029
  • 22050068
  • 22070076
• Memory cards with 9-digit lot numbers from 220301270 to 240299990.

Affected CEA-G320T memory cards

• Memory cards with 8-digit lot numbers from 22090001 to 24029999.
  and 8-digit lot numbers from 22040001 to 22080110 (Added on January 22, 2025)
• Memory cards with 9-digit lot numbers from 220900010 to 240299990.
  and 9-digit lot numbers from 220400010 to 220801100 (Added on January 22, 2025)

Affected CEA-G640T memory cards

• Memory cards with 8-digit lot numbers from 23010001 to 24029999.
  and 8-digit lot numbers from 22080001 to 22100136 (Added on January 22, 2025)
• Memory cards with 9-digit lot numbers from 230100010 to 240299990.
  and 9-digit lot numbers from 220800010 to 221001360 (Added on January 22, 2025)

Lot numbers starting with 3 are not affected

Cards with lot numbers that start with the number 3 are not affected, regardless of whether the lot numbers are eight digits long or nine digits long.

Resolution

We will repair affected memory cards free of charge until June 29, 2029, subject to the terms and conditions of the memory card's original Limited Warranty.

 Contact the Product Support team  for assistance if you have an affected memory card.