Article ID : 00169413 / Last Modified : 11/28/2019

No Sound from an Android Mobile Device Connected to the Car Stereo with a USB Cable

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If your Android™ mobile device is connected to your car stereo with a USB cable music doesn't play back, change the USB MODE from MSC/MTP to ANDROID:

    1. Press the Control dial to go to the MENU.
    2. Rotate the Control dial and select GENERAL.
    3. Select USB MODE.
    4. Select ANDROID.
    5. If music from your Android mobile device still doesn't play back, unplug the USB cable and plug it back again.