Article ID : 00199486 / Last Modified : 11/22/2023Print

Apple CarPlay or Android Auto doesn't connect to the car stereo

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Before you start

    • Available services or connection methods will vary depending on the car stereo. Check the prooduct manuals for the compatibility of your car stereo.
    • Make sure that your smartphone is compatible with the Apple CarPlay® and/or Android Auto™ feature. The requirements for smartphones may differ between USB and wireless connection, even for the same service.

    Steps to troubleshoot connection

    Perform the following steps and check if the issue is resolved after each one:

    1. For Apple CarPlay only: On the iPhone, select SettingsScreen TimeContent & Privacy Restrictions, then set CarPlay to Allow.
    2. Restart your smartphone.
    3. Perform the following, depending on the connection method:

      For a USB connection

      For a wireless connection

    If the issue still occurs, you can also refer to the appropriate service support page:

    Note: The URLs listed are to third-party websites and subject to change.


    *Apple, iPhone, and CarPlay are trademarks of Apple Inc., registered in the U.S. and other countries.