What can I do if the app doesn't work? (Android 10 or higher )

1. Find and tap Settings → Apps & notifications/Apps → See all [number of apps] apps / All Apps.
2. Find and tap the app that you want to stop.
3. Tap FORCE STOP.

1. Find and tap Play Store.
2. Drag the left edge of the screen to the right, then tap My apps & games.
3. Select the app that you want to update, then tap UPDATE.

• If the app requires an internet connection (an online app), make sure that Airplane Mode is turned off and that your device has a working internet connection.

1. Find and tap Settings → Network & Internet.
2. Tap the switch beside Airplane mode to turn the feature off.

• Clear the cache for the app to delete temporary files in the app's memory.

1. Find and tap Settings → Apps & notifications / Apps → See all [number of apps] apps  / All Apps.
2. Find and tap the app from which you want to clear the cache.
3. Tap Storage & cache → CLEAR CACHE.

• Clear all the app data to reset its state when you first install it. App content saved on an SD™ card (external memory card) may not be deleted.

1. Find and tap Settings → Apps & notifications → App info.
2. Find and tap the app from which you want to clear data.
3. Tap Storage & cache → CLEAR STORAGE.

• To save battery power, STAMINA mode disables some functions on your device. This may affect app performance. For example, apps for streaming or GPS navigation may shut down when the screen is turned off.

1. Find and tap Settings → Battery → STAMINA mode.
2. Tap the TURN OFF NOW button.

WARNING! Any data saved in the app will be erased.

1. Touch and hold the app that you want to uninstall.
2. To see your options, start dragging the app.
3. Drag the app to Uninstall at the top of the screen. If you don't see Uninstall, you can't uninstall the app.
4. Lift your finger.
5. Restart your Xperia® device.
6. Download the app from Google Play and reinstall it on your Xperia phone.

1. If you use a phone with multiple users, make sure you are logged in as the owner.
2. Make sure your phone is connected to the internet. Using a Wi-Fi® network instead of a mobile network to download new software to avoid data traffic costs is recommended.
3. Find and tap Settings → System → Advanced → Software update → SYSTEM.
4. If a system update is available, tap UPDATE.

1. Find and tap Settings → System → Advanced → Reset options → Erase all data (factory reset) → Delete all data.
2. If required, draw your screen unlock pattern or enter your screen unlock password or PIN to continue.
3. Tap Delete all data.

• If the app was not downloaded from the Google Play™ Store, it might not be fully compatible with your Xperia® phone. Contact the app developer for further information or to report your issues. The developer's email address is normally given in the app description.

1. Find and tap Play Store.
2. Search for the app by name.
3. Find and tap the app from your search results.
4. Scroll to the bottom of the page.
5. Find the contact details under DEVELOPER.

• If the app was downloaded from the Google Play™ Store, you could contact the app developer to inquire for more information and report the issue. You typically find the developer's contact details at the bottom of the app's page under DEVELOPER in the Google Play™ Store.

1. Find and tap Play Store.
2. Search for the app by name.
3. Find and tap the app from your search results.
4. Find and tap ALL REVIEWS.
5. To sort reviews, tap Most helpful first and select an option.
6. To filter reviews by device type or app version, tap Options and select an option.