Article ID : 00032452 / Last Modified : 02/13/2018

A print cartridge error occurs when attempting to print a photo.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

When the print cartridge error light illuminates or an error indicator is displayed, follow the steps below to resolve the issue.

  1. Turn off the printer.
  2. Remove the print cartridge.

    IMPORTANT: Use the eject lever when releasing the print cartridge from the printer.

  3. Ensure the proper print cartridge is being used with the correct paper type and size.
  4. Ensure there is no tape slack in the print cartridge.
  5. Reinsert the print cartridge into the printer.
  6. Turn on the printer.

If the issue is still unresolved after completing all of the troubleshooting steps, service may be required. Go to Product Repair.