IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Follow these steps to troubleshoot this issue:
- Power off your CD player.
- Unplug the power cord for 30 seconds, and then plug it back in.
- Power on your device.
- Try to open or close the disc drawer or tray.
Note: Make sure nothing blocks the tray from opening or closing.
If the issue still occurs, repair may be required.  Go to Product Repair.