Article ID : 00027296 / Last Modified : 10/11/2021Print

An error code or message is displayed while attempting to play a CD.

    If an error message displays while trying to play a CD, there may be a problem with the disc you want to play or the unit may need to be reset. Follow these steps to try to resolve this issue:

    1. Turn off the unit.
    2. If applicable to your unit, unplug the AC power cord and/or remove any batteries for approximately 15 seconds.
    3. Plug the AC power cord back into a working AC outlet and/or reinsert fresh batteries.
    4. Attempt to play the disc again.
    5. If the issue still occurs, follow these steps to troubleshoot the CD .

    If the issue is still unresolved after troubleshooting the disc, service may be required.