Article ID : 00111119 / Last Modified : 06/14/2019

Sound is delayed or the picture and sound are out of sync

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Due to the characteristic of Bluetooth® and other wireless transmissions, there may be a delay in playback due to signal interference or a slight delay when viewing videos using LDAC™ audio formats. Check the following to improve playback quality:

  • Change the position or location of your device.
  • Move as far away as possible from a microwave oven and other Bluetooth device.
  • Turn off other wireless connections.