• For customers who have been using the Imaging Edge Mobile app:
    • Updated cameras will no longer be able to connect to the Imaging Edge Mobile app. After updating the camera, install the Creators' App.
    • Please make sure the Imaging Edge Mobile app is the latest version (Ver.7.7.2 or later) in order to pair the camera with the Creators' App. If the Imaging Edge Mobile app is not the latest version, update it before trying to pair the camera with the Creators' App.
    • If you are using an iPhone/iPad, after updating the camera, turn off the iPhone/iPad and turn it on again (restart). Then pair the camera with the Creators' App. For instructions on installing and connecting the Creators' App, please refer to Migrating from Imaging Edge Mobile app to Creators' App.
  • Precautions when updating from Ver. 1.02 or earlier
    • When updating from Ver. 1.02 or earlier, you need to update to Ver. 1.05 before proceeding with the Ver. 4.00 update. Only update to Ver. 4.00 after updating to Ver. 1.05. If you try to update to Ver. 4.00 without updating to Ver. 1.05, an error will occur and you will not be able to update.
    • Follow the instructions below to check the system software version.
      Note: If the Date/Time setting screen appears when you turn on your camera, be sure to set the date and time to the correct values.
      1. On the camera, select Menu.
      2. Select SetupSetup OptionVersion.

If it is already Ver. 1.05 or later, please update to the latest system software version.

Ver. 1.05 (For Ver. 1.02 or earlier)

latest update (For Ver. 1.05 or later)