Sony SupportBlu-ray Home Theater Systems

BDV-N9100W

Blu-ray Disc™ DVD Home Theatre System / Included components may vary by country or region of purchase: SS-CTB124, SS-TSB131, SS-WSB125, RM-ADP092, SS-TSB126

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Questions & Answers: 308

End of support notification for products using the Windows 7 operating systemOriginally Posted: 10/16/2019 Dear valued Customers, Microsoft® Corporation has announced that they will end their support of the Windows® 7 operating system on January 14, 2020, at which point, security updates
Where can I find information about the End User License Agreement (EULA) for my Sony product?To find the End User License Agreement (EULA) for your Sony device, start by checking the device settings. Most Sony products—including TVs, cameras, audio systems, and gaming consoles—include legal terms in the
What type of USB device can be used with the Blu-ray Disc player?WARNING: There is a risk of data loss. Do not insert an external memory device that contains other types of existing files. Data corruption may occur. IMPORTANT: Not all Blu-ray Disc® players or Home Theater systems
Streaming services ending on certain older Blu-ray Disc Players and home theater SystemsOriginally Posted: 05/27/2025 Cliquez ici pour la version française (Click here for French version). Dear Valued Sony Customer, On September 16, 2025, certain network streaming services will be terminated on certain
Netflix ending on some 2012 - 2013 TVs and Blu-ray Disc playersOriginally Posted: 12/11/2023 Cliquez ici pour la version française (Click here for French version). Dear Valued Sony Customer, Netflix announced that after the end of February 2024, the Netflix® app will no longer
Amazon Prime Video Ending on Some TV and A/V ModelsOriginally Posted: 07/30/2019 Dear Valued Sony Customer, Amazon has announced that they will no longer support the Prime Video™ app on some 2009 - 2013 TV, Blu-ray Disc, and Audio/Video models after September 25
Termination of Disc Information from Gracenote on Blu-ray Disc Players and Home Theater SystemsOriginally Posted: 10/18/2018 Dear Valued Sony Customer, On February 28, 2019, the functions to display disc information from the Gracenote® service will be terminated on Affected Blu-ray Disc™ Players and Home
My Blu-ray Disc player or AV receiver can't access internet audio and video appsOn May 22, 2018, select Blu-ray Disc™ players and AV receivers may not be able to access previously working internet audio and video apps due to the changes in the content hosting infrastructure. Check the following
My Blu-ray Player Stops Responding and Can't Play a DiscBefore You Start Update the software of the Blu-ray Disc™ player to the latest version. Solution Follow these steps to resolve playback issues. On your device, press and hold the Power button for ten seconds or
Artist and Track Information UnavailableDear Valued Sony Customer, Due to a change in how data is delivered by our data provider, Gracenote Inc., Artist Information will not be displayed in Track ID, or in the Music Information Search Function, on Blu-ray

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