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Sony SupportBlu-ray Home Theater Systems

BDV-N9200W

Blu-ray Home Theatre System with Bluetooth / Included components may vary by country or region of purchase: SS-WSB126, SS-TSB138, SS-TSB133, SS-CTB125, RM-ADP118, RM-ADP120, RM-ADP117

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DownloadsManuals & WarrantyQuestions & Answers
Product Alerts

Popular Topics

Unable to play a Blu-ray Disc movie.
Internet Connection Drops Out or Loses Connection
The Remote Control Doesn't Work
Blu-ray Disc Software/Firmware Update FAQ
Blu-ray Internet, Network and Wi-Fi FAQ
Disc Playback & Compatibility FAQ
What is the Audio Return Channel (ARC) feature?
Hear TV Sound Through the A/V Receiver or Home Theater System Speakers

Product Alerts

  • Notice of Limited Warranty Updates for Sony Electronics Inc. and Sony of Canada Ltd.
  • Termination of Disc Information from Gracenote on Blu-ray Disc Players and Home Theater Systems
  • Termination of the Facebook App on Sony Blu-ray Disc Players and Home Theater Systems
  • Discontinuation of Video & TV SideView Functions
  • vTuner Network Service Terminated
  • End of Spotify Service Availability
  • Artist and Track Information Unavailable
  • Deezer Service Availability End

Downloads

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  • System Software
Release Date
  • Sony | Music CenterRelease Date: 08/01/2023
    08/01/2023
  • Music Center for PC version 2.6.0Release Date: 04/10/2023
    04/10/2023
  • Firmware update M21.R.0182 for Blu-ray Home Theater SystemsRelease Date: 03/19/2019
    03/19/2019

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Manuals & Warranty

  • English
  • French
File Size
Release Date
  • [PDF]Operating Instructions(4.65 MB)Release Date: 08/26/2018
    4.65 MB
    08/26/2018
  • [PDF]Startup Guide(1.25 MB)Release Date: 08/26/2018
    1.25 MB
    08/26/2018
  • [PDF]Installation Guide(1.77 MB)Release Date: 08/26/2018
    1.77 MB
    08/26/2018

Purchase Printed Manuals

If you prefer a paper hard copy of a manual listed on this page, you can purchase it from the True Manuals web site.

Questions & Answers

  • My Blu-ray Disc player or AV receiver can't access internet audio and video apps
  • My Blu-ray Player Stops Responding and Can't Play a Disc
  • What is the Music Center (SongPal) app and how does it work?
  • Remove Audio Devices or Groups from the Music Center (Songpal) App
  • How many speakers can I connect using Music Center (SongPal) Wireless Multi-Room?
  • The Blu-ray Disc Player Stops Responding or Freezes and Error 8003 Appears
  • Unable to play a Blu-ray Disc movie.
  • The Blu-ray Disc player tray won't open or eject the disc
  • Internet streaming videos stop, pause, or buffer during playback.
  • Unable to Connect to Internet Streaming Services
  • Internet streaming videos stop, pause, or buffer during playback.
  • Unable to display subtitles when streaming videos via DLNA.
  • Error: Skip limit reached. appears when listening to Internet radio music services.
  • Black bars are displayed on the top and bottom of the TV screen or the picture appears cut off.
  • The picture is interrupted at the beginning of a DVD or Blu-ray disc playback.
  • The picture skips or freezes when playing a Blu-ray Disc movie.
  • The sound does not match the picture on the screen.
  • How to troubleshoot if there is no sound or intermittent sound from the speakers.
  • How to troubleshoot low sound or no audio from the rear surround sound speakers.
  • Product Repair

    Repair information and service assistance

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