Sony SupportBlu-ray Home Theater Systems

BDV-N990W

Blu-ray Disc™ DVD Home Theater System / Included components may vary by country or region of purchase: SS-TSB113, SS-CTB111, SS-WSB112, RM-ADP076, SS-TSB114

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Questions & Answers: 304

End of support notification for products using the Windows 7 operating systemOriginally Posted: 10/16/2019 Dear valued Customers, Microsoft® Corporation has announced that they will end their support of the Windows® 7 operating system on January 14, 2020, at which point, security updates
What type of USB device can be used with the Blu-ray Disc player?WARNING: There is a risk of data loss. Do not insert an external memory device that contains other types of existing files. Data corruption may occur. IMPORTANT: Not all Blu-ray Disc® players or Home Theater systems
How do I access the Sony Entertainment Network service?Connect your BRAVIA® TV or Blu-ray Disc® player to your home broadband Internet connection. Use the supplied remote control to navigate to the Sony Entertainment Network™ (SEN) service icon (formerly known as Qriocity™
Streaming services ending on certain older Blu-ray Disc Players and home theater SystemsOriginally Posted: 05/27/2025 Cliquez ici pour la version française (Click here for French version). Dear Valued Sony Customer, On September 16, 2025, certain network streaming services will be terminated on certain
Netflix ending on some 2012 - 2013 TVs and Blu-ray Disc playersOriginally Posted: 12/11/2023 Cliquez ici pour la version française (Click here for French version). Dear Valued Sony Customer, Netflix announced that after the end of February 2024, the Netflix® app will no longer
Amazon Prime Video Ending on Some TV and A/V ModelsOriginally Posted: 07/30/2019 Dear Valued Sony Customer, Amazon has announced that they will no longer support the Prime Video™ app on some 2009 - 2013 TV, Blu-ray Disc, and Audio/Video models after September 25
Termination of Disc Information from Gracenote on Blu-ray Disc Players and Home Theater SystemsOriginally Posted: 10/18/2018 Dear Valued Sony Customer, On February 28, 2019, the functions to display disc information from the Gracenote® service will be terminated on Affected Blu-ray Disc™ Players and Home
Artist and Track Information UnavailableDear Valued Sony Customer, Due to a change in how data is delivered by our data provider, Gracenote Inc., Artist Information will not be displayed in Track ID, or in the Music Information Search Function, on Blu-ray
Discontinuation TV SideViewCliquez ici pour la version française (Click here for French version). Video & TV SideView services were discontinued in October of 2019.
Termination of PlayStation Video Service AvailabilityCliquez ici pour la version française (Click here for French version). Dear Valued Sony Customer, Sony Interactive Entertainment has announced that they will discontinue the PlayStation™Video/Video Unlimited service

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