Sony SupportSound Bars and Surround Speakers

Article ID : 00342156 / Last Modified : 06/03/2026Print

Cannot play the Spotify music content (BRAVIA Theatre Quad, BRAVIA Theatre Trio, BRAVIA Theatre Bar 9, BRAVIA Theatre Bar 8, BRAVIA Theatre Bar 7)

    Check the following:

    • Make sure the speaker system is connected to the same Wi-Fi network as the smartphone
    • Use the IPv4 protocol. The Spotify playback will fail if you use the IPv6 protocol.
      Hint: You can disable the IPv6 by pressing the INPUT, Volume –, and VOICE buttons on the remote control in sequence.