Cannot connect to the audio device using the Sony | BRAVIA Connect App

If you cannot connect your audio device or home theatre system using the Sony | BRAVIA Connect app, check the instructions below depending on when the connection fails.

1. Sony | BRAVIA Connect device registration fails

When the audio device is connected using an internet cable (wired LAN/Ethernet cable)

1. Make sure your smartphone is connected to the same home network (router) as the audio device.
2. After confirming the network connection, configure the audio device network settings again using the Sony | BRAVIA Connect app.

When the audio device is connected using Wi‑Fi

Check the following:

1. Confirm your smartphone is connected to your home Wi-Fi network
   • Your mobile device must be connected to the same network that you want the audio device to use.
   • After confirming the connection, configure the network settings again using the Sony | BRAVIA Connect app.
2. Make sure the wireless function of the audio device is enabled
   • For details on how to confirm or change this setting, refer to the product Help Guide.
3. Move the smartphone closer to the audio device
   • Hold the smartphone running the Sony | BRAVIA Connect app close to the audio device or home theatre system while performing device registration.
   • Depending on the smartphone's position, the audio device may not be detected.
4. If the Wi-Fi connection fails, refer to the following article: The device cannot connect to the wireless LAN network.

2. Sony | BRAVIA Connect registration succeeds, but shows “Unable to connect to [model name]”

If the error message appears after the device registration is completed, check the following:

1. Wait a moment after turning on the audio device
   • If you attempt to connect immediately after powering on the device, the connection may fail. Wait for a short time and try again.
2. Make sure the audio device and smartphone are connected to the same Wi-Fi network
   • Both devices must use the same network for the app to connect.
3. Restart the wireless LAN router
   • Turn the router off and on again, and then try reconnecting the audio device.
4. Check if the router firmware is up to date
   Note: Refer to the router manufacturer’s manual for instructions on checking or updating the firmware.

3. The audio device cannot be found in the Sony | BRAVIA Connect app, or Bluetooth pairing fails

Refer to this Bluetooth pairing-related article: Bluetooth pairing fails (BRAVIA Theatre Quad / BRAVIA Theatre Bar 9 / BRAVIA Theatre Bar 8 / BRAVIA Theatre Bar 7).