Article ID : 00296469 / Last Modified : 08/23/2023Print

Error "We're experiencing a problem with our system" occurs when I try to redeem the Free 360 Reality Audio (RA) trial coupon with Amazon Music

    Please clear your cookies from your device or use a different device (e.g., phone or computer) to attempt to redeem the 360 Reality Audio trial coupon. If that does not work, you can attempt to try again later as Amazon indicates on their error message.

    Note: Check the List of compatible devices section in the Sony | Headphones Connect Help Guide or the 360 Reality Audio page to determine if your product is compatible with 360 Reality Audio.