Article ID : 00267037 / Last Modified : 08/30/2021

Sound from the soundbar is interrupted while it is connected using a home network

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This issue may occur when you play music stored on your computer through your home network while the the soundbar and wireless router are connected with the 2.4 GHz bandwidth without an internet connection.

    To avoid this issue, connect the soundbar to the internet, or change the bandwidth on your router to 5 GHz.

    Note: For details on how to connect to a network, refer to the soundbar Help Guide.