Sony SupportSA-NA9ES

Article ID : 00011744 / Last Modified : 07/23/2019

The TV turns off by itself or the picture turns black while the sound remains.

    This article provides information for disabling different features that may cause the TV to turn on/off automatically or has lost the picture.

    IMPORTANT:

    • If the TV does not turn on and LED lights on the front of the TV are lit or blinking, refer to Red, green or orange lights are on or blinking on the TV .
    • For model-specific information regarding any of the features or settings discussed in this solution, refer to the supplied operations manual.

    If the power is turning on:

    • Set the Timer to Off.
      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select Preferences in the Settings category.
      4. Select Clock/Timers.
      5. Select Timer.
      6. Set to OFF.
    • Set the TV auto power on setting of BRAVIA Sync settings to Off.
      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select External Inputs in the TV category.
      4. Select BRAVIA Sync settings.
      5. Select TV auto power on.
      6. Set to Off.

    If the power is turning off or the picture turns black while the sound remains:

    • Set the Sleep Timer to Off.
      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select Preferences in the Settings category.
      4. Select Clock/Timers.
      5. Select Sleep Timer.
      6. Set to OFF.
    • Check the following settings under the ECO section of the menu.
      1. Press the HOME button on the remote.
      2. Select Settings.
      3. Select Preferences in the Settings category.
      4. Select Eco.
      5. Check the setting of Presence Sensor, Idle TV Standby and Auto Shut-off.

    The following provides a better description of these settings:

    Clock/Timers:

    • Timer: Turns on the TV from standby mode at a time you set, tuned to a channel or input of your preference.
    • Sleep Timer: Turns the TV to standby mode after a preset length of time.

    ECO:

    • Presence Sensor: When the sensor detects no motion in front of the TV for a certain period of time, it turns the picture off automatically, while leaving the TV sound on. Additionally, if no presence is detected after 30 minutes in picture-off mode, the TV will switch to standby mode. In some cases it will turn off the TV if you are too close to the TV or the sensor is blocked by an object.
    • Idle TV Standby: Turns the TV off after it has been idle for the preset length of time. For example, if you do not press a button on the remote control for the specified period of time the TV will turn off.
    • Auto Shut-off: Turns the TV off when no input signal is detected for a certain period of time.

    NOTES:

    • On: Switches to standby mode after 15 minutes.
    • Off: Turns off Auto Shut-off.

    If the issue is still unresolved, check to see if a firmware or software update is available for your TV. Depending on the TV, some issues can be resolved by downloading an update to a USB storage drive and then installing it on the TV.

    IMPORTANT: Firmware and software updates are not available for all TVs.

    If the issue is still unresolved, service may be required. Go to Product Repair.