HT-Z9F subwoofer or wireless rear speakers not connecting

The subwoofer or rear speakers are not connected to the system. Check the wireless connection status:

1. On the supplied remote, press the HOME button. The home menu appears on the TV screen.
2. Select Setup → Advanced Settings → Speaker Settings → Wireless Speaker Settings → Check wireless connection.
3. Confirm the status of the subwoofer or rear speaker connection. If it isn't connected, proceed with manual linking:
   1. On the supplied remote, press the HOME button.
   2. Select Setup → Advanced Settings → Speaker Settings → Wireless Speaker Settings → Start manual linking.
   3. The Start manual linking screen appears on the TV screen.
   4. On the back of the subwoofer or rear speakers, press the LINK button. The power indicator flashes twice repeatedly in green when LINK is pressed.
   5. Select Start. The manual link starts and the connecting process appears on the TV screen. To cancel the manual link, select Cancel.
   6. When Connected appears on all the speakers being used (subwoofer or rear speaker), select Finish, and then press ENTER.
   7. The link is established and the power indicator of the subwoofer or rear speaker lights in green.

The subwoofer or rear speakers are connected to the system. Everything is set up correctly between the subwoofer and soundbar, however, you may need to check your audio source connecting cables. If the connection is fine, check the wireless connection status:

1. On the supplied remote, press the HOME button. The home menu appears on the TV screen.
2. Select Setup → Advanced Settings → Speaker Settings → Wireless Speaker Settings → Check wireless connection.
3. Confirm the status of the subwoofer or rear speaker connection. If it isn't connected, proceed with manual linking:
   1. On the supplied remote, press the HOME button.
   2. Select Setup → Advanced Settings → Speaker Settings → Wireless Speaker Settings → Start manual linking.
   3. The Start manual linking screen appears on the TV screen.
   4. On the back of the subwoofer or rear speakers, press the LINK button. The power indicator flashes twice repeatedly in green when LINK is pressed.
   5. Select Start. The manual link starts and the connecting process appears on the TV screen. To cancel the manual link, select Cancel.
   6. When Connected appears on all the speakers being used (subwoofer or rear speaker), select Finish, and then press ENTER.
   7. The link is established and the power indicator of the subwoofer or rear speaker lights in green.

The subwoofer or rear speakers is attempting to connect to the system. Follow these instructions to complete the manual linking.

1. On the supplied remote, press the HOME button.
2. Select Setup → Advanced Settings → Speaker Settings → Wireless Speaker Settings → Start manual linking.
3. Confirm the status of the subwoofer or rear speaker connection. If it isn't connected, proceed with manual linking:
   1. On the supplied remote, press the HOME button.
   2. Select Setup → Advanced Settings → Speaker Settings → Wireless Speaker Settings → Start manual linking.
   3. The Start manual linking screen appears on the TV screen.
   4. On the back of the subwoofer or rear speakers, press the LINK button. The power indicator flashes twice repeatedly in green when LINK is pressed.
   5. Select Start. The manual link starts and the connecting process appears on the TV screen. To cancel the manual link, select Cancel.
   6. When Connected appears on all the speakers being used (subwoofer or rear speaker), select Finish, and then press ENTER.
   7. The link is established and the power indicator of the subwoofer or rear speaker lights in green.

The software is updating. Audio will not transmit from the subwoofer or rear speakers during a software update. Wait for the update to complete, and then try again.

If the soundbar is on, this indicates that the subwoofer, rear speakers, and soundbar are not communicating. Perform these steps to complete the manual linking:

1. On the supplied remote, press the HOME button.
2. Select Setup → Advanced Settings → Speaker Settings → Wireless Speaker Settings → Start manual linking.
3. Confirm the status of the subwoofer or rear speaker connection. If it isn't connected, proceed with manual linking:
   1. On the supplied remote, press the HOME button.
   2. Select Setup → Advanced Settings → Speaker Settings → Wireless Speaker Settings → Start manual linking.
   3. The Start manual linking screen appears on the TV screen.
   4. On the back of the subwoofer or rear speakers, press the LINK button. The power indicator flashes twice repeatedly in green when LINK is pressed.
   5. Select Start. The manual link starts and the connecting process appears on the TV screen. To cancel the manual link, select Cancel.
   6. When Connected appears on all the speakers being used (subwoofer or rear speaker), select Finish, and then press ENTER.
   7. The link is established and the power indicator of the subwoofer or rear speaker lights in green.

1. Turn on the subwoofer or rear speakers.
2. If it won't turn on, unplug the power cord and plug it in to a different wall outlet.
3. If it still doesn't turn on, the subwoofer or rear speakers may not be working or the LED is inoperative and require repair.  Go to Product Repair. 

The subwoofer or rear speakers LED should be lit in red if it is disconnected, or flashes slowly in green if interference has occurred and it is attempting to reconnect.

• If there is no audio at all (from the soundbar, subwoofer, or rear speakers), this indicates that the audio stream from your source device has stopped transmitting.
• Make sure you are using a good Ultra High Speed HDMI® cable.

Connecting the TV to the soundbar using the Bluetooth® function may result in intermittent audio if there is wireless interference. If the interference continues, connect your TV to the soundbar using a wired connection.