Article ID : 00114722 / Last Modified : 10/09/2023Print

The Chromecast built-in feature fails when casting from mobile devices or computers to the TV

    When the Google™ Chromecast™ built-in feature or casting from mobile devices or computers to the Android TV™ or Google TV™ fails, refer to the following steps.

    Before you start

    Troubleshooting steps

    Check if the Google Chromecast built-in function works after completing each step.

    1. Connect the mobile device and your TV to the same network.
      Note: If you use a dual-band wireless router, ensure your devices are connected to the same frequency.
    2. Make sure that your device and the TV have the correct time settings.
      Note:  To set the date and time of the TV, refer to the article How to adjust the date and time on the TV.
    3. Depending on your Android TV menu options, make sure that the Google Chromecast built-in app is enabled.

    4. Clear data on Cast function apps, Android System WebView, and Google Chromecast built-in.

    5. Restart or power reset the TV.
    6. Restart the mobile device.
      Note: Turn off the device, wait 1-2 minutes, and then turn it back on.
    7. Update the TV to the latest software.
      Note:  For how to update, refer to the article How to perform a software update
    8. Uninstall updates for Android System WebView and Chromecast built-in app.

    9. Install the latest apps for Android System WebView and Chromecast built-in from Google Play™ Store.
      Note: For manual installation, refer to the following:
      1. Open Google Play Store. The steps will depend on your TV menu options:
        • Select Quick setting → Settings → Apps → See all apps → Show system apps → Google Play Store.
        • Select Apps → Google Play Store.
      2. Refer to the How to update the Play Store & apps on Android - Google Play Help article.
    10. Restart the wireless router.