Article ID : 00159487 / Last Modified : 07/09/2021

How to power reset, restart, or set the Android TV or Google TV back to original factory settings

    IMPORTANT: This article is for Android TV™ or Google TV™ models only. If you aren't sure of the type, refer to the how to check your TV type article. If your TV isn't an Android TV or Google TV, refer to the perform a power reset article for a power reset or the reset the TV to original factory settings article.

    Before you start

    • Make sure the TV is on and you remove any external USB devices from the TV
    • There are three different ways to reset your Android TV or Google TV depending on the issue you are experiencing:
      • Option A (Power Reset/Restart) is always recommended first as it can resolve many issues and doesn't affect saved information.
      • Option B (Factory Data Reset) is the next step and will erase all customer settings as it resets the TV to factory specifications.
      • Option C (Forced Factory Reset) is the final option and will also erase all customer settings as it resets the TV to factory specifications. Use this option when you can't access the TV through the menu or as otherwise specified.

    You can view the tutorial that covers general options or skip to the more detailed steps below.



    Option A: Power Reset or Restart

    Power Reset

    Note: Skip this step if your TV power cord is inaccessible.

    • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

    Restart

    Select the method depending on your TV.

    • Restart the TV with the supplied remote control:
      • Press and hold the POWER button until Power off appears on the screen
      • Press and hold the POWER button until a menu appears → select Restart
    • Restart the using the menu. On the remote:
      • Press (Quick Settings)SettingsSystemRestartRestart
      • Press HOME → navigate to SettingsAboutRestartRestart
      • Press HOME → navigate to SettingsDevice PreferencesAboutRestartRestart

    Note: When restarting with the remote or menu, the TV will automatically power off and back on after a short time.

    Option B: Factory Data Reset

    WARNING! Performing a factory data reset will remove all customer settings in the TV including Google™ account settings, apps, channels, and wireless network settings.

    Notes:

    • You can sync your apps with your Google account to recover some of the application's data after you perform a factory reset. Follow the steps below depending on your TV menu.
      • Press HOME → navigate to SettingsDevice Preferences or Accounts and Sign inGoogleChoose synced apps → select items to sync → Sync now
      • Press HOME → navigate to SettingsGoogleChoose synced apps in Sync → select items to sync → Sync now
      • Press HOME → navigate to SettingsPersonalGoogleChoose synced apps in Sync → select items to sync → Sync now
    • If you have a KD 750H series TV and have updated the firmware to version 60104 or higher, use the Factory Data Reset location change after firmware update for 750H models article instead.

    If the HOME screen displays on the TV screen

    If the HOME screen doesn't display (the HOME button on the remote control doesn't work)

    Notes:

    • The factory reset may take a few moments. Wait until the process completes.
    • You may need to enter a PIN code (if one was set on your TV) when you select the Erase everything option.
    • After the factory reset process completes, the TV will start the Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy.

    Option C: Forced Factory Reset

    WARNING! Performing this procedure will remove all customer settings in the TV including Google™ account settings, apps, channels, and wireless network settings.

    .

    • This procedure is generally used to resolve issues with app errors, the TV restarts by itself, or the TV doesn't respond to remote control commands.
    • Your TV must have Android™ 6.0 Marshmallow or higher operating system installed in order to perform this procedure.
    • This procedure may require two people.
    • Depending on which TV model you have, the location of the buttons will vary.

    Note: The number of the buttons on the back, side, or on the front (below the LED light) of your TV determines which reset steps you need to follow.

    1. On the TV:
    2. Perform the Factory Data Reset (Option B) again. If the issue still occurs, Contact the Product Support team for further assistance.