The Android TV Wi-Fi signal drops or intermittently disconnects from the internet

The Wi-Fi® signal on your TV may drop or intermittently disconnect for various reasons. This article provides information and troubleshooting steps to help resolve the problem.

Note: While we can't recommend any specific provider, installing and running an internet speed test app may help to identify the issue.

Before you start

It's recommended that you keep your TV software updated to the latest version. These updates include key features, applications, bug fixes, and feature improvements. Your TV may receive these updates automatically. Check the article Perform a software update on an Android TV™ or Google TV™ for additional information.

Power reset or restart your TV and your modem/router

If the Wi-Fi signal on your TV device drops or intermittently disconnects, try a power restart or reset of your TV and your modem/router first. A power cycle or reset of your devices often improves or resolves Wi-Fi connectivity issues. Then, check your network connection status and the troubleshooting steps provided if needed.

Power reset or restart the TV

• Power reset your modem/router: Disconnect the power to your modem/router for at least one minute, then reconnect the power and wait for your modem/router to complete its connection to the internet. This procedure doesn't change any settings stored in the router. If you need specific information and instructions, check your modem/router manual.

Check your TV Network Status

If you continue to experience Wi-Fi® connection issues after resetting your devices, check the network status of your TV. The Network Settings icon or messages on the TV menu screen indicate your network connection status. How it appears varies depending on the model year of your TV and the Android™ OS version installed. Choose the applicable steps based on your model year.

Check the network status on your TV, and then, if necessary, follow the suggested steps in the troubleshooting section provided.

• BRAVIA 3 (S30), W8x5_W8x6, W8L, X64L_X70L_X74L_X75L, X77L_X78L, W8K, X74K_X75K, W8, X7, and X74H_X75H series
  1. Access the Settings screen.
     • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings
     • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings
  2. Select Network & Internet—connected SSID.
  3. Depending on the notation, check the following:
     • The Saved network notation will be displayed below the SSID if the TV is not connected to a Wi-Fi router. Check items 4 and 5 in the 2. Confirmation items section.
     • If the Saved network notation doesn't appear, check the SSID connection status in the following table and then check the corresponding confirmation items.

       Notation	Status or confirmation items
       Signal Strength: Fair or Poor	The Wi-Fi signal strength is weak. Check items 1, 2, 3, 5, and 6 in the 2. Confirmation items section.
       Internet connection: No internet	The TV is connected to a Wi-Fi router, but the Internet is not connected. Check item 4 in the 2. Confirmation items section.

• 2020 and later models
  1. Access the Settings menu. The options vary depending on the model year of your TV.
     • Using the Quick Settings button:
       1. On the supplied remote, press the Quick Settings button.
       2. Select Settings.
     • Using the HOME menu button:
       1. On the supplied remote, press the HOME button.
       2. Select Settings.
  2. Check the notation below Network & Internet displayed on the Settings screen.
     Note: The displayed screen may differ depending on the model or OS version. The following is just an example.

     

     If it reads No network connected, check steps 4 and 5 in the troubleshooting section. Otherwise, select Network & Internet, and then check the SSID connection status:
     • The Wi-Fi signal strength is weak (only half or less of the signal icon is dark). Check steps 1, 2, 3, 5, and 6 in the troubleshooting section.
     • Connected, no internet or Sign into network is displayed. This indicates that the TV is connected to the router but not the internet. Check step 4 in the troubleshooting section.
• 2019 and earlier models
  • Android 9 or Android 8.0 versions
    1. On the supplied remote control, press the HOME button.
       • If there is a connection problem, one of the following messages will appear at the top of the screen:
         • Wi-Fi is not connected
         • Wi-Fi has no internet access

         Check steps 4 and 5 in the troubleshooting section if Wi-Fi is disconnected.

         If your TV is connected to Wi-Fi, but the network has no internet access, check step 4 in the troubleshooting section.

    2. If there are no messages, select the Apps icon.
    3. Select Help.
    4. Under the Troubleshooting and system information category, select View network status.
    5. Press the Enter button.
    6. Check the Signal strength icon displayed on the Network status screen.

       

       • Strong signal icon (shows all bars as dark)
       • Weak signal icon (shows two or fewer bars as dark). Check steps 1, 2, 3, 5, and 6 in the troubleshooting section.
  • Android 7.0 or lower versions
    1. Press the HOME button.
    2. View the Network Settings icon for Wi-Fi signal strength or connection status.

       

       Compare the network settings icon on your TV with the examples listed, and follow the suggested steps under the troubleshooting section.

       • The Wi-Fi signal strength is weak (only half or less of the signal icon is dark). Check steps 1, 2, 3, 5, and 6.
       • Your TV is not connected to the router (a question mark (?) appears on the signal icon). Check steps 4 and 5.
       • Your TV is connected to the router, but an internet connection isn't available (an exclamation mark (!) is displayed on the signal icon). Check step 4.

General Troubleshooting

1. The Wi-Fi signal strength is weak
   Place the router close to your TV, then check if the signal strength has improved.
2. Your TV is too close to the router.
   It is recommended that the TV and router be at least 1 meter (3 feet) apart.
3. Other devices are connected to the same network
   The network speed may slow if other devices download large-sized files, such as videos. Cancel or wait until this activity is completed and try again.
4. Your modem/router is not connected to the internet
   • Make sure the internet cable going to your modem is securely connected.
   • If you have a separate router, make sure the cable going from the modem to the router is securely connected.
   • Disconnect power from the modem/router for about 60 seconds, then reconnect power and make sure it's turned on.
   • Wait until your modem/router has time to connect to the internet.
   • Check for an internet connection on other devices (smartphone, tablet, computer, etc.); if you don't have internet, contact your provider for assistance.
5. Interference from other wireless devices
   • If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
   • Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.

     Devices that may Cause Electromagnetic Interference	Environments that may Cause Electromagnetic Interference
     Microwave ovens Cordless phones Garage door openers Wireless toys	Locations near large transmission lines Locations that generate static electricity Locations where the walls, decks, or doors have metal surfaces

6. Check the frequency band setting of your router (for dual-band routers)
   Depending on your Wi-Fi router, the 2.4GHz, 5GHz, or 6GHz frequencies may be available. If 5GHz or 6GHz frequency bands are available, we recommend using one of those frequencies. (The availability of 6GHz depends on the country)
7. You also have a network (ethernet) cable connected to your TV
   When using Wi-Fi, try disconnecting the network cable from your modem/router to your TV.
8. The Internet Protocol for your router is set for IPv6
   If your router is set for IPv6, try turning off this setting. Refer to your router documentation and the manufacturer for information if needed.
9. Check the IP Control setting on your TV; if it's off, try setting it to on.
   1. On the supplied remote control, press the (Quick Settings) or HOME button (depending on the model).
   2. Select Settings.
   3. Select Network → Home network.
   4. Set IP control to ON.