Android TV: Internet connection drops or intermittently disconnects

A network problem can cause the internet connection on your Android TV™ device to drop or disconnect.

The Network Settings icon or messages on the TV menu screen indicates your TV network connection status. How it appears depends on the Android™ OS version installed on your TV. Check the version installed on your TV and then follow the applicable steps below.

Check Your TV Network Status

Check the network status on your TV and then, if necessary, follow the suggested steps in the Troubleshooting section below.

• Android 9 or Android 8.0 versions
  1. On the supplied remote control, press the HOME button.
     • If there is a connection problem, one of these messages will appear at the top of the screen:
       • Wi-Fi® is not connected
       • Wi-Fi has no internet access

       If Wi-Fi is not connected, check steps 4 and 5 under Troubleshooting.

       If your TV is connected to Wi-Fi but the network has no internet access, check step 4.

  2. If there are no messages, select icon.
  3. Select Help.
  4. Under Troubleshooting and system information category, select View network status.
  5. Press Enter button.
  6. Check Signal strength icon.

     

     • Strong signal
     • Weak signal. Check 1, 2, 3, 5, and 6 under Troubleshooting.
• Android 7.0 or lower versions
  1. Press the HOME button.
  2. Look at the Network Settings icon.

     

     Compare the network settings icon on your TV with the table below, and follow the suggested steps under Troubleshooting.

     The Wi-Fi signal strength is weak. Check steps 1, 2, 3, 5, and 6.

     Your TV is not connected to the router. Check steps 4 and 5.

     Your TV is connected to the router, but an internet connection isn't available. Check step 4.

Troubleshooting

1. The Wi-Fi signal strength is weak
   Place the router close to your TV, then check if the signal strength has improved.
2. Your TV is too close to the router
   It is recommended that the TV and router be at least 1 meter (3 feet) apart.
3. Other devices are connected to the same network
   If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
4. Restart your TV and reset your router
   • Steps to restart your TV.
   • To reset the router, check your router manual for instructions.
5. Interference from other wireless devices
   • If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
   • Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.

     Devices that may Cause Electromagnetic Interference	Environments that may Cause Electromagnetic Interference
     Microwave ovens Cordless phones Garage door openers Wireless toys	Locations near large transmission lines Locations that generate static electricity Locations where the walls, decks, or doors have metal surfaces

6. Check the frequency band setting of your router
   If the router uses multiple frequencies (ex: 2.4 GHz, 5 GHz), try a different frequency.