Article ID : 00007098 / Last Modified : 08/23/2017

A line appears in the middle of screen and increases in size.

    Follow the steps below after verifying that the issue is occurring on other channels and other video sources.

    1. Turn off the television.

      IMPORTANT: If you have a projection television that uses an internal lamp, wait 5 minutes after turning off the television to allow the lamp to cool before continuing with the following steps.

    2. Unplug the television power cord from the electrical outlet.
    3. Let the television remain without power for 60 seconds.
    4. Plug the power cord back into the electrical outlet.

      NOTE: If the television is plugged into a power strip or surge protector, remove it from the power strip or surge protector and plug it directly into the wall outlet. If the issue is resolved, the problem is with the power strip or surge protector and not the television.

    5. Turn on the television.

    If the issue is still unresolved, service may be required. Go to Product Repair.