Article ID : 00166842 / Last Modified : 12/05/2017

Can't Change the Wide Mode Settings on My Android TV

    This may occur on your Android TV™ due to the following:

    • Wide mode settings aren't available during a 4K playback from an external device such as a Blu-ray Disc™ player, game console, etc.
    • If you connect an external device or video source to an A/V receiver that has 4K Pass-Through feature.
      • Make sure to connect the external device directly to your TV.
    • If you stream an app and then press the WIDE button, the TV displays Feature not available.
      • This is normal operation.
      • Change the aspect ratio on the app's settings.
      • Most applications don't have an option to adjust aspect ratio.
      • Make sure to check for available app updates .
    • If you watch a video through Screen Mirroring.
      • Change the aspect ratio on the mobile device.
      • Contact the mobile device's manufacturer for more information.

    IMPORTANT:Make sure to install the TV's latest software update.