Article ID : 00145445 / Last Modified : 06/28/2019

Android TV stuck on an infinite Initial Setup loop

    Before you start

    Perform a Forced Factory Reset

    Follow these steps to resolve the issue:

    1. On your remote control, press slowly the HELP button five times.
      • The Contact & Support page will appear. If the Contact & Support page will not appear, press the HELP button continuously until it appears.
    2. To perform a factory reset, press the following buttons in sequence:
      • RED button
      • Number buttons 4, 3, 5, 7
      • PLAY button

        Note: If the buttons are pressed correctly, the TV will reboot, will show the factory reset screen, and will reset the TV back to its factory default settings.

    3. Perform the force factory reset.

    If the issue still occurs, repair may be required. Go to Product Repair.

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