Sony SupportXBR-49X900E

Article ID : 00015644 / Last Modified : 10/22/2020

Error: Unable To Connect to Netflix. Please Try Again Later

    Note: The information in this solution also applies if the error message The service can not be accessed at this time because server replied with an incorrect or invalid information is displayed.

    Check if you can access other internet video applications (such as the YouTube® app or the Crackle® app). If the videos from other apps play properly, it's possible that the Netflix® app is performing a routine maintenance or a system update. During this time, it may not be possible to stream movies or TV shows from the Netflix service. In most cases, the down time for maintenance and system updates doesn't take too long. However, it is recommended to try again at a later time.

    If the error doesn't go away, manually change the Primary DNS to 8.8.8.8 and Secondary DNS to 8.8.4.4 in the Network Setup to resolve the issue.

    Note: Google provides the public DNS servers listed above. Both are subject to the Google Terms of Service.

    If you use a Google TV™ device, check the additional troubleshooting steps below:

    Note: Force closing the Netflix application may resolve this issue on NSX and NSZ Google TV models.

    1. On the keypad remote control, press the Fn+1 buttons at the same time to display the Settings menu.

      NSG-MR1

    2. Press the down arrow button to select Applications.
    3. Press the ENTER button.
    4. Press the down arrow button to select Manage applications.
    5. Press the ENTER button.
    6. Press the down arrow button to select Netflix application.
    7. Press the ENTER button to select Force stop.
    8. Press the ENTER button to select OK.
    9. Press the down arrow button to select Clear data.
    10. Press the ENTER button.
    11. Press the ENTER button to select OK.
    12. Power off the Google TV device for 15 seconds.
    13. Power on the Google TV device.

    Related Info

    Additional troubleshooting steps are available for other Netflix errors for different products .