Apps won't install or update from the Google Play store

Power Reset

• Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

Restart

Select the method depending on your TV:

• Restart the TV with the supplied remote control:
  • Press and hold the POWER button until Power off appears on the screen
  • Press and hold the POWER button until a menu appears → select Restart
• Restart the using the menu. On the remote:
  • Press the (Quick Settings) button, then select Settings → System → Restart → Restart
  • Press the HOME button, then select Settings → About → Restart → Restart
  • Press the HOME button, then select Settings → Device Preferences → About → Restart → Restart

Follow the steps below to delete the current registered account and register your Google email account:

1. Delete the registered account.

   1. Open the Settings menu. The options vary depending on the model year of your TV.
      • Using the Quick Settings button:
        1. On the supplied remote, press the Quick Settings button.
        2. Select Settings.
      • Using the HOME menu button:
        1. On the supplied remote, press the HOME button.
        2. Select Settings.
   2. Under the Personal category, select Google.
   3. Select Remove account.
   4. Select OK.

2. Register your Google email.

   1. Open the Settings menu. The options vary depending on the model year of your TV.
      • Using the Quick Settings button:
        1. On the supplied remote, press the Quick Settings button.
        2. Select Settings.
      • Using the HOME menu button:
        1. On the supplied remote, press the HOME button.
        2. Select Settings.
   2. Under the Personal or Accounts category, select Add account.
   3. On the Choose account type screen, select Google.
   4. Enter your Google email and password to sign in.

1. Open the Settings menu. The options vary depending on the model year of your TV.
   • Using the Quick Settings button:
     1. On the supplied remote, press the Quick Settings button.
     2. Select Settings.
   • Using the HOME menu button:
     1. On the supplied remote, press the HOME button.
     2. Select Settings.
2. Follow the steps according to your TV menu options:
   • Select Device Preferences → Storage → Internal shared storage → Available.
   • Select Storage & reset → Internal shared storage → Available.
   • Select Storage & reset → Storage → Available.

1. Open the Settings menu. The options vary depending on the model year of your TV.
   • Using the Quick Settings button:
     1. On the supplied remote, press the Quick Settings button.
     2. Select Settings.
   • Using the HOME menu button:
     1. On the supplied remote, press the HOME button.
     2. Select Settings.
2. Follow the steps according to your TV menu options:
   • Select Apps → See all apps, then check the Installed apps category.
   • Select Apps, then check the Downloaded apps category.
3. Select an app to uninstall.
4. Select Uninstall.
5. Select OK.

1. On the supplied remote, press the HOME button.
2. Scroll down to the Apps category and select Google Play store.
3. On the Google Play Store, select My Apps.
4. Select Downloading.
5. Select an app.
6. Select Cancel or select the stop icon.

The steps vary depending on your TV's operating system.

• Android™ 9 Pie OS
  1. Open the Settings menu. The options vary depending on the model year of your TV.
     • Using the Quick Settings button:
       1. On the supplied remote, press the Quick Settings button.
       2. Select Settings.
     • Using the HOME menu button:
       1. On the supplied remote, press the HOME button.
       2. Select Settings.
  2. Select Apps → See all apps → Under the System apps category, select Google Play services.
  3. Select Clear data → Clear data →OK.
  4. Select Clear cache → Clear cache → OK.
• Android 8.0
  1. Open the Settings menu. The options vary depending on the model year of your TV.
     • Using the Quick Settings button:
       1. On the supplied remote, press the Quick Settings button.
       2. Select Settings.
     • Using the HOME menu button:
       1. On the supplied remote, press the HOME button.
       2. Select Settings.
  2. Select Apps → Under the System apps category, select Google Play services.
  3. Select Clear data → OK.
  4. Select Clear cache → OK.
• Android 7.0 or lower
  1. Press the HOME button.
  2. Select Settings.
  3. Select Apps → Under the System apps category, select Google Play services.
  4. Select Clear data → OK.
     • If your TV shows another option, select CLEAR ALL DATA, and then select OK.
  5. Select Clear cache → OK.

1. Press the HOME button.
2. Scroll down to the Apps category and select Google Play store.
3. On the Google Play Store, select Settings.
4. Under Parental controls, select Allow all, including unrated.