Article ID : 00119549 / Last Modified : 12/04/2019

Apps won't install or update from the Google Play store

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Check if your apps will install or update from the Google Play™ store after you perform each step. The steps may vary depending on the version of your TV operating system.

    Note: Make sure to update your TV with the latest software version.

    1. Make sure to use a Google™ email account.

    2. Check the available storage space.
      1. Press the HOME button.
      2. Select Settings.
      3. Follow the steps according to your TV menu options:
        • Select Device PreferencesStorageInternal shared storageAvailable.
        • Select Storage & resetInternal shared storageAvailable.
        • Select Storage & resetStorageAvailable.

      Note:

      • The available storage space has to be larger than the size of the app.
      • If you download an app when the storage is full, a Server error appears and the Google Play becomes inaccessible.

    3. Uninstall unnecessary applications.

      Note: Uninstalling an app erases all the app-related information from your TV.

      1. Press the HOME button.
      2. Select Settings.
      3. Follow the steps according to your TV menu options:
        • Select AppsSee all apps, then check the Installed apps category.
        • Select Apps, then check the Downloaded apps category.
      4. Select an app to uninstall.
      5. Select Uninstall.
      6. Select OK.
    4. Perform a power reset on your TV.

      Note: This procedure stops all running apps.

    5. Cancel any on-going installation or downloading of apps.
      1. On the supplied remote, press the HOME button.
      2. Scroll down to the Apps category and select Google Play store.
      3. On the Google Play Store, select My Apps.
      4. Select Downloading.
      5. Select an app.
      6. Select Cancel or select the stop icon.
    6. Perform Clear Data and Clear Cache on Google Play Services.

    7. Set the Parental controls Settings to Allow all.
      1. Press the HOME button.
      2. Scroll down to the Apps category and select Google Play store.
      3. On the Google Play Store, select Settings.
      4. Under Parental controls, select Allow all, including unrated.