Apps won't install or update from the Google Play store

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Check if your apps will install or update from the Google Play™ store after you perform each step. The steps may vary depending on the version of your TV operating system.

1. Make sure to use a Google™ email account.

   • If you create your Google email account outside the United States, some apps may not be available in the Google Play store.
   • If you register a non-Google email in your Android TV™ device, Google may not recognize it as a valid Google Play account.

   Follow the steps below to log in your Google account:

   1. Delete the registered account.

      1. On the supplied remote control, press the HOME button.
      2. Select Settings.
      3. Under the Personal category, select Google.
      4. Select Remove account.
      5. Select OK.

   2. Register your Google email.

      1. Press the HOME button.
      2. Select Settings.
      3. Under the Personal or Accounts category, select Add account.
      4. On the Choose account type screen, select Google.
      5. Enter your Google email and password to sign in.

2. Check the available storage space.
   1. Press the HOME button.
   2. Select Settings.
   3. Follow the steps according to your TV menu options:
      • Select Device Preferences → Storage → Internal shared storage → Available.
      • Select Storage & reset → Internal shared storage → Available.
      • Select Storage & reset → Storage → Available.
   Note:

   • The available storage space has to be larger than the size of the app.
   • If you download an app when the storage is full, a Server error appears and the Google Play becomes inaccessible.

3. Uninstall unnecessary applications.
   Note: Uninstalling an app erases all the app-related information from your TV.
   1. Press the HOME button.
   2. Select Settings.
   3. Follow the steps according to your TV menu options:
      • Select Apps → See all apps, then check the Installed apps category.
      • Select Apps, then check the Downloaded apps category.
   4. Select an app to uninstall.
   5. Select Uninstall.
   6. Select OK.
4. Perform a power reset on your TV.
   Note: This procedure stops all running apps.

5. Cancel any on-going installation or downloading of apps.
   1. On the supplied remote, press the HOME button.
   2. Scroll down to the Apps category and select Google Play store.
   3. On the Google Play Store, select My Apps.
   4. Select Downloading.
   5. Select an app.
   6. Select Cancel or select the stop icon.
6. Perform Clear Data and Clear Cache on Google Play Services.

   The steps vary depending on your TV's operating system.

   • Android™ 9 Pie OS
     1. Press the HOME button.
     2. Select Settings.
     3. Select Apps → See all apps → Under the System apps category, select Google Play services.
     4. Select Clear data → Clear data →OK.
     5. Select Clear cache → Clear cache → OK.
   • Android 8.0
     1. Press the HOME button.
     2. Select Settings.
     3. Select Apps → Under the System apps category, select Google Play services.
     4. Select Clear data → OK.
     5. Select Clear cache → OK.
   • Android 7.0 or lower
     1. Press the HOME button.
     2. Select Settings.
     3. Select Apps → Under the System apps category, select Google Play services.
     4. Select Clear data → OK.
        • If your TV shows another option, select CLEAR ALL DATA, and then select OK.
     5. Select Clear cache → OK.

7. Set the Parental controls Settings to Allow all.
   1. Press the HOME button.
   2. Scroll down to the Apps category and select Google Play store.
   3. On the Google Play Store, select Settings.
   4. Under Parental controls, select Allow all, including unrated.