Article ID : 00131875 / Last Modified : 07/23/2019

The Netflix app of the Android TV immediately closes or crashes upon launch.


    • Prior to following the steps in this solution, make sure that the latest software update has been installed .
    • To automatically download software updates , set the Automatic software download setting to On.

    If the Netflix® app of the Android® TV immediately closes or crashes upon launch, follow the steps below.

    1. Delete the application data for the Netflix app.
      1. On the supplied IR remote control, press the HOME button.
      2. Under the Settings category, select Settings.
      3. Under the TV category, select Apps.
      4. Select System app.
      5. Select Netflix.
      6. Select Clear data.
      7. Select OK.
    2. Launch the Netflix app.