Article ID : 00093142 / Last Modified : 08/29/2019

The TV cannot access an Internet video content even if it is connected to the Internet.

    Check the following when the TV cannot access an Internet video content:

    • Check whether the problem is resolved by this solution on How to refresh or update the Internet app list .
    • If the problem is not resolved, a problem may be generated by the server that provides the internet service, or a problem may exist on our Internet server.