IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Follow the instructions if this occurs on your Android TV™ device after a firmware update.
Before You Start
WARNING! The reset will remove all of your TV settings including apps, channels, and wireless network settings.
- IMPORTANT: A blinking red LED light isn't a reboot issue. If you experience this issue, contact us for further assistance. Contact the Product Support team
- You may need help from a second person to perform the reset.
Perform a Forced Factory Reset
The number of buttons at the back of your TV determines the steps to perform a forced factory reset.
- Check this article if there are only three buttons.
- Check this article if there are four or more buttons, or watch this video tutorial on how to
If the issue occurs after you perform a forced factory reset, try to perform the reset again. If the issue still occurs, contact our Support team for further assistance.