Android TV System Software FAQ

For assistance with software and app updates, please select a topic from the list below:

• Apps
• Software Update
• Update Troubleshooting and Errors
• Troubleshoot Problems After an Update

IMPORTANT: For any model-specific information regarding any of the steps in these solutions, refer to the supplied operations manual. Manuals are posted on your model support page.

Apps 

• What are the applications that I can update from App updates in the Help screen?
• Update pre-installed Apps on your Android TV
• TV apps are suddenly missing from the DISCOVER screen
• Apps won't install or update from the Google Play store
• Some apps such as Amazon, Netflix, and YouTube do not work on my Android TV after a software update

Software Update 

• Perform a software update on an Android TV
• Automatic software update for the TV
• How long does the software update on the Android TV take?
• The screen for software update appears during the initial setup of the Android TV
• Android TV: find the model name, serial number, and software version of your TV
• Changes with the Home Menu after the software update

Update Troubleshooting and Errors 

• Android TV software update doesn't start
• Error 2123: Appears during a software update on an Android TV
• Software update doesn't complete using the TV menu
• The software update for my TV fails
• Error: Software Update appears when using some of the functions and applications of the TV

Troubleshoot Problems After an Update 

• TV is not working properly after an Android update
• My Android TV is stuck in a reboot loop or the TV continuously turns on and off after a firmware update
• The Android TV displays a black screen after a software update
• Can't access the Home Menu after the software update on my Android TV
• The brightness of the backlight changes after performing a software update on the Android TV
• Unable to complete the Privacy Policy after a TV software update for Android TV is installed
• Some apps such as Amazon, Netflix, and YouTube do not work on my Android TV after a software update