Article ID : 00201439 / Last Modified : 12/18/2018

360-Degree YouTube Videos Freeze on My Android TV

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    These steps resolve an issue where the image freezes and only audio is heard when you are watching 360° YouTube™ videos on your Android TV™ device.

    1. On the YouTube playback screen, press the Enter button.
    2. Select More Options.

      Youtube Playback

    3. Select Quality.
    4. Under Video Quality, select a lower resolution.

      YouTube Lower Resolution