Article ID : 00028376 / Last Modified : 04/28/2023Print

No sound or audio from the source device when connected to the TV with an HDMI cable

    This article provides information and steps to help troubleshoot no sound from your source device (Blu-ray Disc™ player, set-top box, etc.) when connected to your TV with an HDMI cable.

    Perform each step only as needed to resolve the issue. Steps and information for your device may vary, if you require model-specific information, refer to the manuals for your products.

    Troubleshooting steps and information:

    • Common issues

    • Perform a power restart or reset

    • Make sure your TV is set to the correct input to receive the signal from the source device. If you lose both audio and video, you may have the wrong input selected. Press the INPUT or Source button on your TV remote to toggle through your options.
    • Try connecting your HDMI cable to a different port on your TV, making sure to switch the input selection of your TV to match.
    • Check the HDMI® signal format in the TV menu settings (Android TV™/Google TV™ models)

    • Check the audio output settings of your source device to ensure it's set to output a compatible audio signal.

    • If possible, try connecting your source device to a different TV.

      Note: This step determines if the issue is with the source device. If you have sound with another TV, continue troubleshooting to diagnose the original TV. If you don't have sound, there may be an issue with your cable or the source device.

    • If you haven't done so already, try replacing the HDMI cable.
    • Perform a factory reset of your TV

    If the issue still occurs, repair may be required.  Go to Product Repair.