Article ID : 00245605 / Last Modified : 05/03/2021

Check the TV’s power cable, energy saving switch (if applicable) and another connected device

    1. Unplug the TV power cord and wait two minutes.
    2. Plug in the TV power cord and press the Power button on the TV instead of the remote control.
      Note:  If your TV is using an external power supply unit, make sure that the cable between the power outlet and the TV’s external power supply unit is firmly connected on both ends.


      If the TV starts, it means that the remote control is out of batteries, that the batteries are not inserted properly in the remote, or that the remote is not working correctly.
    3. If your TV has a TV Energy Saving Switch (at the back or side of the TV) please check that it is ON.
      Example:
      • In the diagram below 6 = Energy Saving Switch (not available for all TV models)
        The energy savings switch will be located below the other TV control buttons
    4. Try connecting another electronic device on the same AC outlet and check whether you can use it to confirm the issue is not coming from your AC outlet.

    Is the problem solved?

    Yes, the problem is solved.

    No, I want to contact Sony support.

     

     

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