Article ID : 00248005 / Last Modified : 04/20/2021

A gray screen appears and Google Assistant doesn't work when pressing the microphone button

    A network connection is required to use Google Assistant. If you press the microphone button on the TV remote without a network connection, a gray screen appears. The gray screen disappears automatically after a few seconds. Make sure your TV is connected to your network and try Google Assistant again.

    Note: If you need assistance with your network connection, additional information is available for connecting your TV to the internet and troubleshoot problems.