Article ID : 00085688 / Last Modified : 11/21/2022Print

Software update doesn't complete using the TV menu

    There are various factors that may prevent the software update from completing and a stable high-speed internet connection is required to download the update. Follow the steps below to troubleshoot the issue and attempt to perform the software update after each step.

    1. Perform a power reset or restart of the TV.

    Power reset


    2. Troubleshoot the network connection.

    1. If you need to determine your TV model type, refer to the How to check if your BRAVIA™ TV is a Google TV™, Android TV™, or other TV article.
    2. Confirm the network status of the television. For details, refer to the Performing a Network Diagnosis section in either of the following articles: After performing a Network Diagnosis, make sure that all items of the Connection results display as OK or Found.

    3. Use a USB flash drive to install the update.

    and save it to a USB flash drive, then install it on your TV.

    For certain TVs released in 2019 or before, the Automatic software download setting will allow the TV to automatically download new updates while in standby mode. If your TV has the Automatic software download setting, try turning the setting to On. For details on how to turn on the Automatic software download setting, refer to the following:

    Note: This feature is not available on Google TVs.

    For Android TVs

    For other than Android TVs