Article ID : 00135498 / Last Modified : 12/03/2019

Can't pair Bluetooth devices to my Android TV

    Check if you can pair your Bluetooth® device to your Android TV™ after you perform each step.

    1. Make sure that your TV has the latest firmware update.
    2. Check the following according to the connected device:
    3. Make sure that your Bluetooth device is fully charged.
    4. If you have a KD XxxC or XBR XxxC series model, when connecting four or more Bluetooth devices to the TV, the connection or pairing may fail.
      • Turn off any Bluetooth devices that you are not using and then connect the desired Bluetooth device again.
    5. Move other devices and electronic appliances, like microwaves or smartphones, away to avoid interference.
      • Bluetooth devices use 2.4Ghz band and communication speed may degrade due to wireless interferences.
    6. The TV or device may not work on a metal rack due to wireless communication interference.
    7. Perform a power reset on your Android TV.
    8. On the TV, turn the Bluetooth setting off and on again.
      1. On the supplied remote, press the HOME button.
      2. Select Settings.
      3. This step will vary depending on your TV menu options:
        • Select Remotes & AccessoriesBluetooth settingsBluetooth
        • Select Bluetooth settingsBluetooth
      4. Turn Bluetooth off, then turn it back on.

    If the issue still occurs, perform a factory data reset.