Article ID : 00093481 / Last Modified : 07/23/2019

Cannot connect a TV to a wireless network.

    After performing a network diagnosis, the TV may not connect to the Internet and the network diagnosis result may appear as:

    Wireless

    • Wireless Device: Found
    • Local Access: OK
    • Internet Access: Failed

    Follow the troubleshooting steps below:

    IMPORTANT:

    • Internet circuit by dial-up connection is not supported.
    • Connection by proxy is not supported.
    • Network that requires login for authentication such as virtual private network (VPN) or PPPoE connection is not supported.
    • If it is necessary to disable the firewall of the router, please contact the actual producer of the router.
    1. Make sure the connection is active by accessing the Internet using a computer or a different device.

      NOTE: If other devices cannot be connected by wireless LAN, Contact your Internet service provider.

    2. Reset all network devices, such as cable modem and router, by turning them off and unplugging them for 2 minutes.
    3. Connect the power cords of the modem and router.
    4. Perform a power reset on the TV.
    5. Perform the network diagnosis.

    Additional troubleshooting is available if other diagnosis result is displayed: