IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
The steps to troubleshoot Bluetooth® connection issues that may occur between your audio device and Android TV™ will depend on the symptom. Follow the troubleshooting steps provided for the symptom you are experiencing.
No sound from the audio device when connected to the TV through Bluetooth.
- The TV or the device volume may be low. Check the volume level of each device.
- Set the input of the connected device to Bluetooth.
- Check your device manual for more information.
-
Check these steps if the Bluetooth connection is unstable.
- On the supplied remote control, press the HOME button.
- Select
Settings. - Follow the steps according to your TV menu options:
- Select Remote & Accessories → Bluetooth settings.
- Select Bluetooth settings.
- Unpair the devices in the Registered devices list and pair them again.
- Reset the device to the factory settings.
- Check your device manual for details.
Sound distortion or the audio isn't synchronized.
Check the solution that is appropriate to the issue on your device.
The sound echoes.
The sound may echo when you connected an external device through an HDMI cable and a Bluetooth device to the TV at the same time. In this case, we recommend you disconnect the Bluetooth device and use only an HDMI cable for a more stable connection.
Can't change the soundbar volume with the TV remote control.
To fix this issue, check the following:
The Bluetooth device doesn't turn off when I turn off the TV.
This function works on certain Bluetooth devices. In this case, press the Power button on your device.
- This function works when there's no signal detected from the TV.
Can't connect the soundbar through Bluetooth connection
Disconnect the HDMI cable (if applicable) before you establish a Bluetooth connection between the soundbar and the TV. The following soundbars are Bluetooth capable:
- HT-S200F
- HT-X9000F
- HT-Z9F
- HT-X8500
- HT-S350
Note: Bluetooth connection with other soundbars isn't guaranteed.
A separate article is available if you want to check if you can use your Bluetooth headphones, speakers, or soundbars with your TV.