If this message appears when selecting an input on your TV, follow the instructions below to help resolve the issue. Check if the issue is resolved after each step. If model-specific information is needed to complete any step, check the for your device.
- Make sure the correct input is selected. This message will appear if you select an input that's not connected to an active device.
- Verify that the source device has power and is turned on.
- If the source device is connected with an HDMI® cable:
- Make sure the TV and source device are both turned on, then disconnect the HDMI cable from one of the devices and then connect it again.
- If your TV supports HDMI Enhanced Format, and the source supports 4K, turn on the HDMI Input Enhanced setting to receive high quality 4K signals from the source.
- Try a new or another known working HDMI cable.
- If you have another source device, connect it to the same input to determine if the problem is with the input or with the original source device.
- If you have another source device connected to your TV, switch to that input.
- If there's a signal the problem may be with the original input or source device.
- Power reset the source device:
- Unplug the source device from the wall outlet or power strip.
- Wait one minute, plug in the source device, and then turn it on.
Note: If the device is plugged into a power strip or surge protector, remove it from the power strip or surge protector and plug it directly into the wall outlet. If the issue is resolved, the problem may be with the power strip or surge protector and not the device or TV.
- If the issue still occurs after trying all the steps above, perform a power reset of your TV.