Article ID : 00147245 / Last Modified : 07/23/2019Print

The 4K UHD device displays a HDR error when connected to the 4K Android TV.

    When connecting a 4K Ultra High Definition (UHD) device such as a 4K UHD Blu-ray Disc® player to the 4K Android™ TV, make sure of the following:

    • Make sure that the TV supports the HDR format by checking the Applicable Products and Categories section at the bottom of this article.
    • Make sure that you are using a high quality, high-speed HDMI® cable.

      NOTE:  Go to Parts and Accessories.  

    • Set the HDMI signal format setting on the TV to Enhanced.

      1. Using the supplied remote, press the HOME button.
      2. Select Settings.
      3. Select External inputs.
      4. Select HDMI signal format.
      5. Select Enhanced format.

        NOTE: The 4K UHD player may have to be AC power cycled after adjusting the HDMI Signal Format to Enhanced.