Article ID : 00175006 / Last Modified : 03/29/2019Print

The TV Screen Is Black When the Playstation 4 Pro Is Connected to an AV Receiver or Home Theater

    A black screen indicates an improper connection or an incorrect HDMI cable is used. Make sure the HDMI® cables and connected devices are compatible with High-bandwidth Digital Content Protection (HDCP) 2.2.

    If an AV Receiver or Home Theater System is connected in between the Playstation® 4 Pro (PS4™ Pro) and TV, it must also support HDCP 2.2. Select your product below to confirm what you need to connect your devices correctly. Check your product manuals for model-specific information. Manuals are posted on your model support page.


    AV Receiver or Home Theater:

    If the HDMI Cable or AV Device Doesn't Support HDCP 2.2

    1. Start the PS4 Pro in Safe Mode
    2. Select 8. Set HDCP Mode.


    3. Select 2. HDCP 1.40 Only.

    More information is available on the Playstation 4 Support Website.

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